The following policies are often required by law to be posted on e-commerce websites. If you are unhappy with your order in any way, please contact me so we can work on a resolve. Let the legal mumbo jumbo begin.
Returns, Refunds and Cancelation Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email nferry920@gmail.com to request a refund.
2. Mail your returned item to: Nick Ferry, 1794 Allouez Ave. Ste C #223, Green Bay, WI 54311
3. Include in your package a signed letter stating the reason for your return.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Any/All downloadable products are non-refundable.
Cancellations
Once an order has been placed, it cannot be canceled. Please contact Nick Ferry to alter an order or for returns.
Restocking Fee
All items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday – Friday 9am – 5pm.
Carriers
We use the following carriers to deliver our orders: USPS, UPS & FedEx (not eligible for free shipping)
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
We currently do not accept back orders.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Name
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Orders: Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Drawings/Sweepstakes/Giveaways: Acceptance of a prize constitutes permission for Nick Ferry LLC to use winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
Security and Storage
Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information</strong
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.